Website Chat

Engage with customers on your site and close more leads.

People love the low impact option of website chat. Connect it to Slack or use the LiveChat interface to manage your website chats from PC or phone.

Get Website Chat

Step 1: Determine how many people on your team need to be involved in customer support. Also, if your website is old, reach out to us to determine if chat is possible to install.
Step 2: Determine if you’d like your chat to be connected to Slack and if you need Apsos personnel to monitor your chat for you.
Step 3: Place your order! We’ll reach out about getting access to your website and gathering the names and emails of customer support staff members on your team (if applicable).

Website Chat

From: $200.00 one time, and
$20.00 / month

(One Time Setup Fee and On-Going User Subscriptions)
Product Quantity

How Many Chat Users Do You Need?

$20.00 each / month

How Many of Your Users Require Slack Connection?

$10.00 each / month

Apsos Chat Monitoring (We'll Respond For You)

$1,500.00 / month
Purchase this product now and earn 1 Apsos Cash Points!

Just the Facts: Website Chat

How It Works: When visitors arrive on your site they will be greeted with a box in the lower righthand corner that they can use to communicate with your support staff. Your staff will monitor the chat either via the LiveChat interface or right from Slack, depending on your preference. Why We Use LiveChat: There are a wide variety of chat tools available but we love the functionality and adaptability of live chat. We’ve found that spending the money on LiveChat improves tool adoption by your team and makes managing chats much easier. Why We Recommend Slack Integration: The fewer places you and your team have to monitor communication, the better. If you can reduce comms down to phones and Slack you’ll experience an increase in employee happiness and efficiency.

Activate Website Chat If...

  • You want to optimize the communication channels your potential customers can use
  • You want to increase conversions off of your website
  • You have customer service personnel or can afford Apsos chat monitoring
  • You want recorded logs of your customer service interactions

Avoid Website Chat If...

  • You prefer all leads to come in through phone call
  • Your website is very old and would struggle with new tech
  • You don’t have customer service staff and don’t want to pay for Apsos to help monitor the chats

Service Deep Dive

Curious about the finer aspects of this service and how it delivers value? Investigate below!

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Do I have to monitor chat 24/7?
No. If you aren’t around the chat will respond with an away message and send you an email to follow up with the individual at your convenience.
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Do people like to use chat?
Online user trends suggest that more and more people prefer chat because it is more immediate than an email and less intrusive than a phone call.
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Does chat collect user information?
The user is prompted to provide name and email before chatting.
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Do Apsos support members book jobs for me?
If you opt to have Apsos monitor your chat for you we will not book actual jobs. We’ll simply answer questions that are within our skillset and collect user information. We will then send it along to your sales staff as needed to follow up and book jobs.
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How does the bidding system work?
Facebook Ads works on a pay-per-click or pay-per-impression basis. A click is when someone actually visits your website by clicking on the ad. An impression is when your ad shows up on someone’s feed but they do not interact with it. So if you pay-per-impression, it doesn’t matter if they click or not – you are paying. Generally marketing companies will run pay-per-impression if they want to make their numbers look impressive (“we got you 50,000 impressions!”). Of course, that is irrelevant compared to actually getting people to convert into customers. When you activate a pay-per-click campaign you can determine how much you are willing to pay for every click. Facebook then compares your bid to other people in your area bidding on the same target audience. If you are bidding more you will likely show up more frequently.
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How Does Apsos track results?
Facebook Ads have inherently useful statistics right on their interface but we like to take it a step further. We prefer to install tracking pixels to follow the users behavior as they click on the ad and experience your website (if the campaign is designed to land in your website). We also prefer to integrate a tracking phone number so that we can record phone calls coming in specifically from this campaign.
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What kinds of conversions does Facebook offer?
Unlike Google Ads we can encourage different kinds of user behavior when using Facebook Ads. The first and most obvious is website visits. If we have a particular offer and want users to learn more then we can have the ad lead to the website. Alternatively, we might choose to build up your fan base and push users toward “liking” your page. In certain situations, we can also create submission forms that live entirely on Facebook, increasing potential conversions because the potential customer can sign up right from their Facebook feed.
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What does Apsos need to access when running a campaign?
In an ideal scenario you would be able to grant us access to three things:

  • Your website (so we can adjust your landing pages)
  • Your Facebook fan page
  • Your Facebook business manager page

Many companies don’t even realize that business manager pages exist within Facebook, so it’s possible you’ll need to work with our team in creating one. Don’t worry – it doesn’t take long and we can get it done with you in a single phone call or email chat session.

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Can you run a campaign purely on Instagram?
Most of our clients get better results when running ads on Facebook or Facebook + Instagram, but it is possible to focus purely on Instagram if you think it makes sense for your campaign or audience. You can ask us more about this as you sign up for the Facebook service.
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Can you approve the ad creatives before going live?
Yes, it is our standard procedure to show you ad creatives before launching campaigns. We like to make sure our ads represent the tone and writing style of your company. Some businesses like to be very formal, while others are more casual and friendly. Some even dip a toe in the waters of humor and memes.
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Can you approve the ad creatives before going live?
Yes, it is our standard procedure to show you ad creatives before launching campaigns. We like to make sure our ads represent the tone and writing style of your company. So, businesses like to be very formal, while others are more casual and friendly. Some even dip a toe in the waters of humor and memes.
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Is this different than Facebook Page Management?
Yes. Facebook Ads tend to show up in potential customer’s social feeds and sidebars regardless of if they are a fan of your brand. That makes ads good at reaching out to new potential customers. However, you can also technically boost posts from your page out to new potential audiences so the lines are somewhat blurred. The major difference is that with Facebook Ads we do not create routine content on your page. If you are interested in having us manage your page and create routine content for, please check out Facebook Page Management service.